Operational, Management, Strategic, and Competitive Analyses
MANAGEMENT AND GOVERNANCE ANALYSIS OF THE CENTURY CENTER, MORRIS PERFORMING ARTS CENTER, AND PALAIS ROYALE
City of South Bend, Indiana
David was hired by the City of South Bend to provide a number of analyses regarding its convention center (the Century Center), its historic city-owned performing arts center (the Morris Center for Performing Arts), and a multipurpose ballroom/events center within the Morris (the Palais Royale).
The study focused on a management and governance analysis for the facilities; while all three are City-owned, the Century Center was privately operated and the Morris and Palais Royale were City-managed, with no direct reporting to a single City entity. The City was interested in exploring alternative approaches to facility oversight that would help to reduce operating deficits, increase economic impacts, and increase cooperation between the facilities. We analyzed successful oversight/management structures for multiple publicly-owned assets in similar communities and provided recommendations for when the Century Center's management contract expired, which led to the hiring of a new management company for the facility with better-aligned incentives for operations of all facilities.
The study also provided a benchmarking analysis for the Century Center, which compared the facility's operations to those of a set of ten comparable facilities located in similar markets. Characteristics considered included square footage by type; events and attendance by event type; revenues, expenses, and operating profit/deficit; and various operating ratios based on square footage and other variables.